Accessibility
At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers. If you need more details about disabled access please contact us via our online contact form.
Wheelchair users and guests with restricted mobility
Accessible entrance information can vary by location, so please visit your chosen cinema’s information page and check the FAQs before your visit.
Booking a wheelchair space
Wheelchair spaces can be selected during the normal online booking journey. After choosing your film and showtime, select an available wheelchair space on the seating plan.
If you have a valid CEA Card, you can also book a complimentary ticket for someone accompanying you to provide assistance. During the booking journey, select the wheelchair space and the appropriate accompanying seat, then enter your CEA Card details when prompted.
The Cinema Exhibitors’ Association (CEA) Card helps cinemas provide reasonable support for disabled guests who require assistance when visiting the cinema. A valid CEA Card entitles the cardholder to one complimentary ticket for an accompanying person.
CEA Cards are accepted at all Cineworld cinemas and can be used for eligible screenings at any time, subject to the CEA Card terms and conditions.
Sight impaired guests
Performances with Audio Description facilities are available in certain Cineworld screens. These performances are specified on our cinema film listings with the AD label. When you arrive at the cinema, please speak to a team member at the till to request an Audio Description headset.
Assistance dogs are welcome at all times in all of our cinemas and can attend any type of screening except 4DX.
Sensory friendly experience for the neurodiverse audiences
We offer a comfortable and inclusive movie experience for our neuro-diverse audience. These screenings feature adjustments to create a sensory-friendly environment, including reduced sound levels, dimmed lighting, no ads or trailers and the freedom to move around or make noise without judgement.
The aim is to provide a stress-free and enjoyable cinema visit ensuring everyone can relax and fully immerse themselves in the magic of movies.
Hearing impaired guests
Performances with Subtitles for the hearing impaired are available at all Cineworld locations. These happen weekly and performances are specified on our cinema film listings with the ST label.
We aim to have Hearing loops (for customers with hearing aids) available at all Cineworld locations. Please speak to a team member to check availability.
Frequently asked questions
Yes. At Cineworld Cinemas, we are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our customers.
The CEA card helps us to ensure that reasonable support is made available to you. Any customer who is in receipt of DLA (disability living allowance) or Personal Independence Payment (PIP) is eligible to apply to join this scheme, which will grant them a free ticket for someone to accompany them during their cinema visit. For more information and application forms customers can access the website at www.ceacard.co.uk
An administration fee is payable to process the application and proof of eligibility will be required.
Unlimited card-holders can get a free ticket for their carer with a CEA Card.
Yes, all of our sites offer subtitled screenings of one new latest release, at least twice a week on a Sunday afternoon and Monday evening Our larger locations may also program an additional subtitled screening on a Thursday evening.
You can find all subtitled listings here.
We are committed to providing wheelchair access at all of our cinemas where possible. The following list shows which of our cinemas have less than full wheelchair access or restricted access to certain screens:
Harlow Queensgate Centre: Restricted access to the Cafe Bar. No automatic open doors at entrance of the cinema.
London - Leicester Square: Wheelchair access is available in screens 2, 5, 6, and 8 (IMAX). Disabled Entrance/Exit on Leicester Street.
All of our cinemas have full or restricted disabled toilets access.
In addition, we have the following facilities:
Automatic front doors, available at certain cinema locations.
Disabled parking spaces and foyer seating, available at certain cinema locations.
These screenings have subtle changes to the cinema environment that means people who have sensory requirements may have a more positive experience than they would in a traditional cinema setting. Changes include the lights and volume being kept on at a low level, the sound being turned down and there are no trailers or advertisements - just the film. Customers are also welcome to bring their own food and drink into the performance.
These screenings usually take place on the first Sunday (first Saturday if visiting Enfield, Harlow Queensgate, or West India Quay) of every month at all cinemas except for the below:
Aberdeen Queens Link
Greenwich O2
Harlow Harvey Centre
Leicester Square
Swindon Regent Circus
For more information on these screenings please visit the Dimensions website.
Performances with Audio Description facilities are available at certain Cineworld locations. These performances are specified on our cinema film listings. When you arrive at the cinema, please speak to a team member at our till to request an Audio Description headset.
Of course. A hearing loop (which is sometimes referred to as an audio induction loop) is a special type of sound system for use by people with hearing aids. These are available at select Cineworld locations. When you arrive at the cinema, please speak to a team member at our till to confirm if they have one available to use.
If you have accessibility requirements and are unable to use a digital Unlimited Card, please get in touch with our Unlimited team using our online contact form or by email at unlimited@cineworld.co.uk and our team will get back to you.